OUR POLICIES AND COMMITMENT
MetaverseBooks is committed to operating with the highest standards of data protection and commercial integrity. We follow global privacy laws such as GDPR and India’s DPDPA, collecting only essential information and processing it securely. Our Privacy Policy explains how data is stored, used, and shared strictly with authorised third parties, while our Cookie Policy ensures full transparency and user control over non-essential tracking. Digital products are non-refundable once accessed, except in cases of duplicate payment or verified technical errors. All payments are handled through encrypted gateways to maintain transaction security. Our white-label license grants partners full resale rights through a one-time fee, while copyright ownership of all original content remains with MetaverseBooks. A formal grievance mechanism is available for any privacy or product-related concerns. Through these controls, we uphold a governance-focused approach built on transparency, accountability, and compliance discipline.This blog explores why reading is so important, not just for knowledge, but for emotional strength, creativity, and lifelong success.
Our Compliance Obligations
Below are the core policies governing how MetaverseBooks operates, processes data, manages transactions, and handles customer rights. These policies apply to all users, partners, and resellers.
Privacy Policy
MetaverseBooks collects and processes only the minimum information required to deliver digital products, manage orders, and provide customer support. Data may include name, email address, payment identifiers, and basic analytics information. All processing follows the principles of the EU/UK GDPR and India’s Digital Personal Data Protection Act (DPDPA 2023), including lawful purpose, limited use, and secure storage. Personal data is not sold or shared with unauthorised third parties. Third-party processors (such as payment gateways, hosting providers, and analytics tools) receive only the data essential for their function and operate under contractual safeguards. Users may request access, correction, or deletion of their data and may withdraw consent where applicable. Cross-border transfers, where required, follow recognised protective measures to ensure data confidentiality and integrity.
Cookie Policy
Our website uses essential cookies for functionality and performance, and may use analytics cookies to understand user behaviour and improve the platform. Non-essential cookies are activated only after user consent through the cookie banner displayed on first visit. Users can accept, reject, or manage cookie preferences at any time. Cookie data is anonymised where possible and is not used for intrusive profiling or advertising without explicit consent.
Refund Policy
All MetaverseBooks products are delivered digitally and become accessible immediately after purchase. For this reason, refunds cannot be issued once a file has been downloaded, opened, or accessed. Refunds may be provided only in specific, limited situations such as duplicate payment, accidental double order, or a verified technical failure where the customer did not receive the product. All refund decisions are final and are made in accordance with applicable digital-commerce regulations. By completing a purchase, customers acknowledge and agree to these terms.
White-Label Licensing Terms
Bulk purchasers who opt for our one-time licensing fee receive full white-label rights, which allow them to rebrand and resell the books under their own business name. Redistribution of raw editable files, free public sharing, or uploading the original products to open platforms is not permitted unless an upgraded license explicitly allows it. Licensing grants resale rights but does not transfer copyright ownership, which remains with MetaverseBooks at all times. Misuse, unauthorised duplication, or infringement of intellectual property will result in immediate termination of the license.
Commerce & Transaction Terms
All payments are processed via secure, encrypted gateways. Prices, fees, and licensing charges are disclosed clearly at the time of purchase. Customers are responsible for providing accurate information during checkout. Disputes related to payments or access issues are reviewed through a structured support process to ensure fairness and timely resolution. MetaverseBooks reserves the right to modify pricing, introduce new licensing tiers, or update commercial terms as the platform evolves.
Grievance & Support Governance
In accordance with India’s IT Rules, we maintain a formal grievance mechanism for concerns relating to privacy, data use, or product delivery. A designated grievance officer monitors all complaints and ensures acknowledgement and resolution within statutory timelines. Customers may contact us through the official support email for any compliance-related issue.